Quality Assurance

Translations you can trust

We’re fanatical about quality. It’s what sets us apart and guides everything we do.

Quality to us goes far beyond the words on the page (or video). We consider syntax, flow and tone of voice. We ensure that jokes get a laugh and creative ideas impress. It’s not just perfect grammar and mitigating mistakes; quality translations must meet the content purpose and resonate with the audience, regardless of language.

“Comtec’s use of native-language speakers ensures incredibly high quality, far beyond what our clients have been used to, to the point that we don’t need to worry about quality assurance.”

– Ross Garner, Head of Learning Experience at Emerald Works

4 quality commandments

1
Never compromise on process

We believe in our systems. But as much as we’d like you to take our word for it, we’ve been certified by the ISO – just in case. Our certifications include:

  • ISO 9001:2015: an international standard that specifies requirements for a quality management system (QMS).
  • ISO 17100:2015: internationally recognised standard for companies within the translation industry. It recognises that its holders recruit the highest calibre of linguists with specialist knowledge appropriate to different subject areas and who translate into their mother tongue only.

2
Specialist linguists for every job

Each linguist has to meet our high criteria:

  • Relevant qualifications
  • Minimum 5 years experience
  • Proof of specialist subjects and references
  • Each linguist also undertakes a sample translation to test their ability
  • We continue to assess translators throughout their time with us

Read more about linguists here

3
Check, double-check and check again

All projects are subject to stringent quality checks where we assess content based on several key linguistic criteria, including spelling, syntax, vocabulary and technical terminology. We then have additional criteria depending on the type of content and how it will be used.

4
Always follow the quality assurance process

  • Specialist linguists assigned to each project
  • Proofreading by a second specialist, native-speaking translator who reviews for style, tone and terminology
  • Pre-delivery in-house checks for completeness and formatting
  • Routine ad hoc sampling of linguists’ work
  • Samples provided to clients to capture local market feedback and preferences
Find out more about our processes

What our customers say about us

icon certificate
100%
of our customers rated us as 'good' or 'excellent'

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97%
of our customers would recommend us to a friend or colleague*

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88%
of our customers say that 'Quality of translations' is the best thing about working with Comtec

*based on customers scoring 8, 9 or 10 when asked how likely they would be to recommend Comtec to a friend or colleague