Translations services for leading provider of learning and development solutions, Insights
Partnering with people-centric companies results in a great working relationship.
Comtec were invited to tender for the translation contract with Insights, a global leader in learning and development solutions. From an initial request for information sent to sixteen translation service providers, Comtec were delighted to make the shortlist of three and then be awarded the contract.
Insights require a translation partner who can deliver improvements to the translation process, cost savings, and increase productivity. But most of all they are looking for a great fit, synergy and shared values to create a strong working relationship between both our businesses.
Instead of a transactional relationship, Insights want an on-going collaborative partnership, with Comtec supporting them strategically through our translation services. We welcomed this approach and found the on boarding process with Insights extremely rewarding. This has given the team a deep understanding of the business, its’ customers and its’ USP, as well as an opportunity to start building relationships with individual team members.
It has been a journey of discovery and one that has aligned our businesses and built trust between all parties.
This is the Insights experience:
A partnership based on shared values
Insights knew that we have the capacity and expertise to deliver high quality translations, but a collaborative partnership requires a meeting of minds and shared values. The tendering process involved exploring these values and discovering what qualities would lead to a strong collaborative partnership. These included factors such as being a family run business, as well our focus on quality assurance.
On boarding is all about building knowledge and partnerships
As part of the on boarding process our translation team were invited to experience Insights first hand, including an Insights Discovery Personal Profile, a webinar and product awareness session. Not only did we get the opportunity to delve deep into the what, why and how of the business, but we had a unique customer experience that will help us deliver more effective translations. It was a very powerful experience.
A rewarding working relationship
Comtec has been working with the Insights team on the translation of accreditation materials for the Chinese market, the localisation of My Insights, a learning development platform, into French, with German, Dutch and Spanish projects in the pipeline. The Insights on boarding experience has laid the foundations for a great partnership and our translation team are already seeing the benefits of working in close collaboration with Insights’ Solutions Product Team.
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